Return and Refund Policy

All sales are final once an order has been placed and processing has started.

Prime Source Plug sources products through independent third-party suppliers and fulfillment partners. Because each order is sourced, checked, and processed specifically for the customer, we do not accept returns, exchanges, or cancellations for buyer’s remorse, wrong size selected, change of mind, shipping delays within the stated delivery window, or minor product variations.

Refunds or replacements are only considered if the item received is completely different from what was ordered, arrives damaged, or has a major defect that was not disclosed.

To request a review, customers must contact us within 48 hours of delivery with:

• Order number

• Clear photos or video of the item

• Photos of the packaging

• A description of the issue

Items must be unused, unworn, and in the condition received.

If the claim is approved, Prime Source Plug may offer a replacement, store credit, or refund depending on the situation. Refunds are not guaranteed and are only issued when the issue is verified and a replacement is not reasonable.

Prime Source Plug is not responsible for sizing issues, customer address mistakes, missed delivery attempts, or normal differences in color, material texture, packaging, stitching, tags, or measurements caused by supplier or screen/display variation.