Shipping Policy

Prime Source Plug works with independent third-party suppliers and fulfillment partners to source and ship products to customers.

Most orders are processed within 3–7 business days. After processing, delivery typically takes 5–16 business days depending on product availability, supplier speed, carrier movement, order volume, and destination.

Most orders arrive within approximately 14 business days, but delays can happen during high-volume periods, holidays, supplier delays, customs checks, or carrier issues.

Customers will receive tracking information once the order has been processed and shipped. Tracking may take time to update after it is created.

Prime Source Plug is not responsible for delays caused by carriers, incorrect addresses, customs, weather, failed delivery attempts, or circumstances outside of our control.

Customers are responsible for entering the correct shipping address at checkout. If an order is returned, delayed, or lost because of an incorrect or incomplete address, additional shipping fees may apply.

Shipping rates are shown at checkout. Free shipping may be available when the order qualifies for the current free shipping threshold.